News on Consumer Complaints

GAO: FCC must improve wireless industry oversight

2010-02-23T18:00:45Z

<div id="subtitle">Federal Communications Commission must do more to protect wireless customers, GAO finds</div><div><p>Federal regulators receive tens of thousands of customer complaints about wireless services every year, but don't do enough to follow up or protect consumers who have problems with their mobile carriers, government a...

Successfully Resolve Customer Service Problems to Retain Customer Loyalty

2010-02-25T14:50:37Z

It seems that as our technology improves, the business/customer relationship is declining. With online technical and sales support, the personal side of customer relations is not as prevalent. There is no longer any loyalty to a business and its products and services. This trend can cause a significant decrease in sales. One way to counteract this trend is to resolve customer service problems successfully and efficiently in order to retain customer loyalty.<br><br>...

Your Guide to Reporting Problems to FDA

2010-03-05T11:35:42Z

Consumers play an important public health role by reporting to the Food and Drug Administration (FDA) any adverse events (unexpected side effects) after using a medical product, or other problems with any products that the agency regulates. Timely reporting allows the agency to take prompt action. There are a number of ways you can report problems to the agency, depending on the type of problem and product...

Low-cost carriers top airline quality rankings

2010-03-01T22:53:17Z

<div id="subtitle">Hawaiian, AirTran, Southwest top airline rankings, American worst at being late</div><div><p>Low-cost carriers topped the rankings of U.S. airlines for being on-time and uniting bags with passengers, while the big guys such as

Feds Probe Saturn Timing Chain Problems

2010-03-04T08:44:05Z

<div id="subtitle">More than 400,000 L-Series cars could be affected</div><div><p>The engine timing chain used in the Saturn L-Series equipped with a 2.2 liter engine is under investigation again at the National Highway Traffic Safety Administration (NHTS...